LAUNCH OFFER
Joint Support
Dental Health
Gut Health
Immune Support
Mobility
Fresher Breath
No Pills Needed
No Xylitol1. The 90 day guarantee
If your dog does not love PUPS, write to us within 90 days of your first delivery and we will refund your first box in full, even if the tub is empty.
The guarantee is limited to one refund per household.
2. Subscription boxes
Later subscription boxes are not covered by the guarantee. You can skip or cancel any time before your next box ships, from your account.
3. Damaged or wrong items
If an item arrives damaged or you received the wrong item, send us a photo and we will replace it free of charge.
4. Accessories
Accessories are covered by the same 90 day money back guarantee as the tub: write to us within 90 days of delivery and we will refund them in full.
Please write to us first. Returns go to Venus Line LLC, 1021 East Lincolnway #9376, Cheyenne, WY 82001, United States.
5. How to request a refund
Write to us with your order number and a few words about what happened. A person answers within one business day.
6. When you receive your refund
Refunds go back to your original payment method within 5 to 10 business days of approval. Your bank may take a little longer to show it.
7. Contact
Write to us through the Contact page or call +1 (616) 898-2484. Venus Line LLC, 1021 East Lincolnway #9376, Cheyenne, WY 82001, United States. Contact us through the Contact page or email Support@PupsIceCream.com.