How can we help?

Shipping is free on every US order.

We dispatch the next business day and it arrives in 7 to 12 business days.

Not yet. We ship within the US only for now.

No. PUPS is a shelf stable powder, so it travels at room temperature. You freeze it at home.

Your tracking link is in your shipping email, or use the Track Order page.

It follows your dog size: every 90 days for small, 60 for medium and 30 for large dogs.

That is why we made it. You mix the scoop with cold water and freeze it, so he gets a peanut butter ice cream, not a powder on his dinner. Most dogs lick the cup clean.

Yes, skip or cancel any time from your account. No calls, no fees.

Yes. Change it in your account before your next order date.

Yes. Your subscription price stays the same while you are subscribed.

A PUPS cup, the Frozen Treat Recipes ebook and a mystery gift, free with every tub on Subscribe & Save. They ship in the first box of each subscribed tub, 3 per tub.

Scoop to his size line in the cup, add cold water, stir and freeze for about 4 hours or overnight.

Small dogs one third of the 12 g scoop, medium dogs half, large dogs one full scoop.

The 360 g tub lasts about 90 days for small, 60 for medium and 30 for large dogs.

Check with your vet first, then start with half the line.

Most dogs lick a frozen cup for 20 to 30 minutes.

No. There is no xylitol in PUPS, ever.

Glucosamine and chondroitin, sodium hexametaphosphate and green tea, FOS and resistant dextrin, egg yolk, vitamins C and E and taurine, in a peanut butter goat milk base.

It contains dairy, egg and shellfish (glucosamine). Talk to your vet if your dog has a condition.

Every milligram is printed on the tub.

No. PUPS is a supplement for dogs and is not intended to diagnose, treat, cure or prevent any disease.

If your dog does not love it, write to us within 90 days and we refund the first box in full, even if the tub is empty.

No. Keep it, share it or recycle it.

We reply within one business day and refund to your original payment.

Shipping is free, so there is nothing extra to refund.

Send us a photo and we sort it out with a replacement or refund.

Collapsible Cups, Paw Trays and Treat Toys, each $19.90 for a 3 pack.

Yes, on the top rack.

Yes. They are made for the freezer.

No. Accessories are optional. Every subscribed tub comes with a free PUPS cup.

It is made for licking. Take it away when he is done and supervise strong chewers.